Support
Write to support@cichq.app with your organization's name and, for anything on the phone, the phone's make and model. A person replies; there's no ticket queue to climb.
Signing in
CIC HQ is invite only. There's no sign-up page and no password. Your manager adds you by email, and that email is how you sign in.
On the phone
Open CIC HQ, enter the email your manager added, and we send a 6-digit code. Type it in. Circulators, canvassers and field leads sign in here.
On the web
Go to app.cichq.app, enter your email, and we send a link. Open it on the same device. Managers, validators and field leads sign in here.
No email?
It comes from team@cichq.app; check spam and promotions. Still nothing after a few minutes: ask your manager to check the email they added, then write to support.
Installing the app
The phone app is called CIC HQ and is for iPhone and Android. Your manager sends the install link.
- iPhone: during a pilot, the link opens TestFlight, Apple's app for test builds; install TestFlight first if it asks, then CIC HQ.
- Android: the link opens Google Play's testing page for CIC HQ; join, then install.
- When CIC HQ is in the public stores, the same link opens the store listing.
- When it first asks for your location, choose While using the app and Precise. The app reads it only when you start or end a day and at each signer, page or door you record; it can't start a day without it.
Report a problem
Email support@cichq.app with:
- Your organization and the campaign.
- What you were doing and what happened instead.
- On the phone: the make and model, and whether you had signal.
- A screenshot if it helps. Never a photo of a petition page or a voter's record.
Crashes reach us automatically with no names, addresses, notes or page images in them.
Common questions
My phone has no signal. Did I lose my work?
No. Every signer, page and door is saved on the phone first and shown as Waiting. It sends on its own when there's signal. You can't sign out while anything is waiting, so nothing gets stranded.
I'm a circulator. Why can't I see whether a signature counts?
By design. Circulators enter signers and see their own counts; checking happens on the web, by validators, and the results stay with the campaign's managers. It keeps voter data off every phone in the field.
I signed in on the web and it sent me to the phone app.
Circulators and canvassers work on the phone only. If you're a manager, validator or field lead and this happened, your role on that campaign may be set wrong: ask your manager to check Team.
I forgot to tap Done for the day.
The day ends on its own after three quiet hours, or at midnight. A manager can correct the times with a note, and the record shows that it was edited.
I entered a signer wrong.
Undo within 10 seconds of saving. After that the paper is the record, and the validator sorts it out when the book is checked.
Who can see the photo of a petition page?
Validators, managers and owners on that campaign, inside the app, with their name watermarked on screen. Never circulators or field leads. The photo is never saved to the camera roll and is deleted 60 days after the campaign closes.
What location does the app record?
One reading when you start the day, one when you end it, and one at each signer, check-in, page scan or door you record. Nothing between them, nothing in the background, nothing off the clock. The blue dot on the Map tab is drawn, not recorded.
Can I download my signatures or voters?
No one can, including us from the app. Managers download reports (counts, progress, rates) and the hours CSV. A data export is a request to us, which we review, fulfil and log. At close-out, managers get a package by secure download.
How do I change my email?
On the phone: Me › Change email; we send a code to the new address. On the web: your account menu. If you've lost access to the old address, write to support.
The map says it hasn't downloaded yet.
That's a phone with no signal. The street list still works, and every door you record still saves. The map comes back when the signal does.